Bandabulya

1. General Information

At Bandabulya Online, we prioritize customer satisfaction and offer a hassle-free refund process. Please carefully read the following terms and procedures for returning products purchased through our Cyprus-based e-commerce platform. Our refund policy applies only to orders delivered within Cyprus.

2. Return Conditions

You may request a return within 3 days of receiving your products. Returned items must meet the following conditions:

• The item must be in its original packaging with tags attached.
• The item must be unused, unwashed, and undamaged.
• The invoice or order document must be included in the return package.

You may request a return within 3 days of receiving your products. Returned items must meet the following conditions:

3. Return Process

To initiate a return, please follow these steps:

1. Complete the return form on our website or contact our customer service.
2. Package the item securely in its original packaging with the necessary documents.
3. Send it to the return address that will be provided. If the return is due to Bandabulya Online (e.g., defective product), shipping costs are covered by us; otherwise, shipping costs are borne by the customer.
4. Once we receive and inspect the return, it will be processed within 7 business days.

4. Return and Refund

After verifying the returned item’s eligibility, the amount you paid will be refunded to your original payment method. The refund process is completed within 7–10 business days from approval. The full amount paid, including shipping and taxes, is refunded; no extra fees are charged.

5. Exchanges

Exchange requests are subject to the same conditions as returns. You may request an exchange within 3 days of receiving the item. The item must be unused and in its original packaging. You can initiate an exchange through our website or by contacting customer service.

6. Data Protection and Security

Personal information provided during the return process is protected to the highest security standards. We value customer privacy and use discreet packaging. Payment and return processes are secured with encryption technologies.

7. Contact

For any questions regarding our refund policy or the return process, please contact our customer service. At Bandabulya Online, we are here to provide you with the best shopping experience.